Medical Student Mistreatment Policy


The School is committed to addressing the issue of mistreatment of students by residents and faculty. The purpose of this policy is to provide mechanisms and procedures for students to report mistreatment against them or mistreatment that students observe against others. This policy also informs students what happens to their reports of mistreatment.


All members of the educational community in the UCSF School of Medicine have the right to function in a respectful educational environment. This environment will be conducive to learning, respecting the diversity of opinion, race, gender, religion, sexual orientation, age, disability and socioeconomic status. The environment will be free of belittlement, humiliation, or hostility. 


Definition of Mistreatment Against Students
UCSF defines Mistreatment as follows: “Mistreatment arises when behavior shows disrespect for the dignity of others and unreasonably interferes with the learning process. It can take the form of discrimination based on race, religion, ethnicity, sex, age or sexual orientation; sexual harassment; psychological cruelty; and physical punishment."

Specific examples of mistreatment include (but not limited to) being:

  • spoken to in a sarcastic or insulting manner
  • intentionally neglected or left out of the communications
  • subjected to offensive remarks or names
  • belittled or humiliated
  • required to perform personal services (i.e. babysitting, shopping)

IV. Procedures for Reporting Mistreatment 

  1. Students can confidentially report concerns about mistreatment to the Associate Dean for Students, Lee Jones, MD or to any of their instructors, faculty, or Advisory College Mentors/Student Experience Faculty Advisors. Dr. Jones oversees the respectful learning environment for medical students.
  2. Using the SAFE (Supporting a Fair Environment) reporting form.
  3. Students evaluate faculty and residents with whom they have worked, and may report mistreatment through the “Respect” questions in E*Value. These evaluations are  reported to the Course Director and to the Associate Dean for Students.  De-identified “Respect” responses are reviewed by curriculum committees and used as course benchmarks. The Associate Dean for Students receives the low “Respect” responses, which are defined as scores of 1 or 2 (scale 1-5, 5=most respectful). 

The Associate Dean for Students monitors who receives low scores ("1" and "2") on the two Respect questions. These low scores are brought to the attention of the departments in order to provide feedback to individual residents and faculty and to determine whether these teachers are the appropriate individuals to be interacting with medical students. 

4. Mistreatment based on sexual harassment or discrimination must be reported through the Office of Sexual Harassment Prevention and Resolution.*

UCSF is committed to creating and maintaining a community that is free from intimidation, exploitation, violence and harassment. Sexual harassment, sexual offenses, and acts of sexual violence, including domestic violence, dating violence, sexual assault, and stalking are strictly prohibited. The Sexual Violence Prevention & Response team at UCSF supports the University’s commitment.

Offensive remarks or names, or the denial of training opportunities because of membership in a protected category may constitute discrimination or harassment. These incidents must be reported to the Office of Diversity and Outreach.*

* Please note that this report will be sent to Associate Dean for Students, Lee Jones, MD. He is a mandated reporter and is required to inform the Office for the Prevention of Harassment and Discrimination if he becomes aware that a student (undergraduate, graduate, or professional) may have experienced conduct prohibited by the UC Sexual Violence and Sexual Harassment Policy or the UC Nondiscrimination Policy Statement, even if it is reported anonymously.  

For students wishing to discuss this incident with a confidential resource, several are available:

V. Mechanism for Investigating Mistreatment
The Associate Dean for Students is responsible for the oversight of mistreatment against students. The Associate Dean for Students will monitor trends by departments, as well as by individual residents and faculty. The Associate Dean for Students may report trends to the appropriate department chairs (or their designee) and/or to the associate deans at the involved sites so that the departments or deans can investigate the issues and decide if and what action is warranted. The Associate Dean for Students will also report individual reports of mistreatment that come through mechanisms other than the “respect” evaluation tool described above to the appropriate department chairs (or their designee) and/or to the associate deans at the involved sites.

Last Updated: September 2017