Well-Being and Mental Health Resources for Residents and Fellows

Emergency and Crisis Mental Health Services

Police or Medical Emergency	Call the UCSF Police Department at 911 or (415) 476-6911
Person of Concern is Unreachable	Call the UCSF Police Department for a welfare check at (415)476-HEAL(4235)
Emergent Mental Health Support	Call the San Francisco Crisis Line at (415)781-0500 or text MYLIFE to 741741

Urgent and Important Mental Health Services

Need	Resource	What It Is	Contact Information
Urgent (not emergent) Psychiatric Care Needed After Hours	ProtoCall Services	24/7 urgent telephone mental health support for residents and fellows Telephone triage and urgent support Linkage and follow up with FSAP as needed Urgent (non-emergent) service only	UCSF GME ProtoCall Services : (855) 221-0598
Local Emotional and Mental Health support	The UCSF Faculty and Staff Assistance Program (FSAP)	Confidential employee assistance services at no cost to UCSF faculty, staff, post-docs, residents, and fellows Services include assessment, counseling, and referral services for a broad range of personal work-related issues Daytime and after-hours services for residents and fellows Assists in community referrals or to the Department of Psychiatry at Langley Porter Hospital and Clinics	Website: Faculty and Staff Assistance Program (415) 476-8279 fsap@ucsf.edu In your email message or secure voicemail, please include that you are a resident/fellow, the urgency of need, some available times to meet, and whether you prefer Zoom or phone (all sessions are virtual at this time due to COVID). This information will help FSAP prioritize your appointment Responses are triaged based on urgency and may take up to 72 hours
Mental Health Insurance Benefits	The resident and fellow HMO and PPO health insurance plans	In-network virtual and in-person mental healthcare are covered with an insurance co-pay through in-person or virtual/telehealth options. The Ginger behavioral health platform provides unlimited text-based coaching and 15 free video therapy/psychiatry sessions per plan year.	Website: Virtual and Telehealth Insurance Providers In-person support: Get Care For assistance locating Anthem in-network mental health care providers, contact Sue Forstat, UCSF Health Facilitator Program at (415) 514-3324 or Sue.forstat@ucsf.edu Ginger: https://tiny.ucsf.edu/GingerFAQ for enrollment instructions Email: help@ginger.com

Need

Resource

What It Is

Contact Information

Urgent (not emergent) Psychiatric Care Needed After Hours

ProtoCall Services

24/7 urgent telephone mental health support for residents and fellows

Telephone triage and urgent support
Linkage and follow up with FSAP as needed
Urgent (non-emergent) service only

UCSF GME ProtoCall Services : (855) 221-0598

Local Emotional and Mental Health support

The UCSF Faculty and Staff Assistance Program (FSAP)

Confidential employee assistance services at no cost to UCSF faculty, staff, post-docs, residents, and fellows

Services include assessment, counseling, and referral services for a broad range of personal work-related issues
Daytime and after-hours services for residents and fellows
Assists in community referrals or to the Department of Psychiatry at Langley Porter Hospital and Clinics

Website: Faculty and Staff Assistance Program
(415) 476-8279
fsap@ucsf.edu

In your email message or secure voicemail, please include that you are a resident/fellow, the urgency of need, some available times to meet, and whether you prefer Zoom or phone (all sessions are virtual at this time due to COVID). This information will help FSAP prioritize your appointment
Responses are triaged based on urgency and may take up to 72 hours

Mental Health Insurance Benefits

The resident and fellow HMO and PPO health insurance plans

In-network virtual and in-person mental healthcare are covered with an insurance co-pay through in-person or virtual/telehealth options.

The Ginger behavioral health platform provides unlimited text-based coaching and 15 free video therapy/psychiatry sessions per plan year.

Website: Virtual and Telehealth Insurance Providers
In-person support: Get Care
For assistance locating Anthem in-network mental health care providers, contact Sue Forstat, UCSF Health Facilitator Program at (415) 514-3324 or Sue.forstat@ucsf.edu

Ginger: https://tiny.ucsf.edu/GingerFAQ for enrollment instructions
Email: help@ginger.com

Reporting Mistreatment

Resource	Description	Contact Information
Report Concerns Regarding Mistreatment	SAFE (Supporting a Fair and Equitable Environment) form has options for trainees to report concerns or mistreatment of any type anonymously or confidentially.	Website: Reporting Form for SAFE
Discuss Issues with the Office of GME	Kathy Julian, MD (Associate Dean for GME) and Amy Day, MDA (Director of GME) have "open door" policies and are always available to help with resident and fellow concerns and inquiries	Dr. Kathy Julian Email: Kathy.Julian@ucsf.edu Amy Day Rossa, EdD, MBA Email: Amy.DayRossa@ucsf.edu GME Confidential Hotline (415) 502-9400
Discuss Campus-Related Issues with Ombuds	The Office of Ombuds serves as a resource for all members of the UCSF community (Faculty, staff, administrators, students, post-doctoral fellows, residents, and fellows) and offers a safe, confidential place to discuss campus-related issues and explore possibilities for informally addressing concerns	Website: Office of the Ombuds
Report Discrimination or Harassment	The Office for the Prevention of Harassment and Discrimination (OPHD) supports the University policy prohibiting discrimination and harassment of any person on the basis of their membership in a protected category	Website: Office for the Prevention of Harassment and Discrimination (415) 502-3400
Receive support for discrimination, harassment, or interpersonal violence	The Campus Advocacy Resources and Education Office (CARE Advocate) Free, confidential support for those who have experienced discrimination, harassment, or abuse related to race, ethnicity, national origin or other protected identities, or interpersonal violence such as sexual assault, dating/intimate partner violence, sexual harassment or stalking.	Website: CARE Advocacy Resources & Education

Additional Support Services and Resources

Resource	Description	Contact Information
Connect with a UCSF Peer Supporter for Work-Related Challenges	UCSF Caring for the Caregiver Program has over 400 trained peer support individuals available to discuss a variety of work-related challenges	Website: Caring for the Caregiver Email:Caringforthecaregiver@ucsf.edu
Campus Life Wellness Resource Hub	Resources and events to support wellness across the UCSF campus	Website: UCSF Wellness and Community
UCSF Spiritual Care Services	Chaplain services for staff, teams, and patients	Website: Spirtual Care at UCSF (415) 353 - 1941 (Parnassus & Mount Zion) (451) 514 - 4200 (mission Bay)
UCSF Department of Psychiatry Self-Care Resources	A website with resources to support your mental health during challenging times	Website: Mental Health Resources for Crises
National Academy of Medicine Action Collaborative on Clinician Well-being and Resilience	A website with resources to support individual clinicians and promote system change for well-being	Website: National Academy of Medicine -Clinician Well-Being and Resilience

GME Well-Being and Mental Health Resource Guides

A Map of UCSF GME Well-being Resources
GME Lactation Best Practices Guide
The WELL Toolkit from UPMC with curricular resources for well-being content required by the ACGME.

An online well-being self-screening tool, a well-Being index, is available to all UCSF residents and fellows. The Well-Being Index is a validated tool that helps you better understand your overall well-being and areas of risk compared to other residents and fellows from around the country. This tool is anonymous and your scores are not shared with anyone, including anyone at UCSF. Well-Being Index