University of California San Francisco
UCSF School of Medicine UCSF Medical Center

Well-Being and Mental Health Resources for Residents and Fellows

Mental Health Image

 

Emergency and Crisis Mental Health Services

 

Police or Medical Emergency Call the UCSF Police Department at 911 or (415) 476-6911
Person of Concern is Unreachable  Call the UCSF Police Department for a welfare check at (415)476-HEAL(4235)
Emergent Mental Health Support Call the San Francisco Crisis Line at (415)781-0500 or text MYLIFE to 741741

 

Urgent and Important Mental Health Services 
Need Resource What It Is

Contact Information
Urgent (not emergent) Psychiatric Care Needed After Hours ProtoCall Services

24/7 urgent telephone mental health support for residents and fellows

  • Telephone triage and urgent support
  • Linkage and follow up with FSAP as needed
  • Urgent (non-emergent) service only
  • UCSF GME ProtoCall Services : (855) 221-0598
Local Emotional and Mental Health support The UCSF Faculty and Staff Assistance Program (FSAP)

Confidential employee assistance services at no cost to UCSF faculty, staff, post-docs, residents, and fellows
  • In your email message or secure voicemail, please include that you are a resident/fellow, the urgency of need, some available times to meet, and whether you prefer Zoom or phone (all sessions are virtual at this time due to COVID).  This information will help FSAP prioritize your appointment
  • Responses are triaged based on urgency and may take up to 72 hours
Mental Health Insurance Benefits

The resident and fellow HMO and PPO health insurance plans
  • In-network virtual and in-person mental healthcare are covered with an insurance co-pay through in-person or virtual/telehealth options. 

 

  • The Ginger behavioral health platform provides unlimited text-based coaching and 15 free video therapy/psychiatry sessions per plan year.

​​​​

 
Reporting Mistreatment
Resource Description Contact Information

Report Concerns Regarding Mistreatment
  • SAFE (Supporting a Fair Environment) has options for trainees to report concerns or mistreatment of any type anonymously or confidentially.
Discuss Issues with the Office of GME
  • Kathy Julian, MD (Associate Dean for GME) and Amy Day, MDA (Director of GME) have "open door" policies and are always available to help with resident and fellow concerns and inquiries 
     
Discuss Campus-Related Issues with Ombuds
  • The Office of Ombuds serves as a resource for all members of the UCSF community (Faculty, staff, administrators, students, post-doctoral fellows, residents, and fellows) and offers a safe, confidential place to discuss campus-related issues and explore possibilities for informally addressing concerns 
Report Discrimination or Harassment
  • The Office for the Prevention of Harassment and Discrimination (OPHD) supports the University policy prohibiting discrimination and harassment of any person on the basis of their membership in a protected category 
Receive support for discrimination, harassment, or interpersonal violence
  • The Campus Advocacy Resources and Education Office (CARE Advocate) Free, confidential support for those who have experienced discrimination, harassment, or abuse related to race, ethnicity, national origin or other protected identities, or interpersonal violence such as sexual assault, dating/intimate partner violence, sexual harassment or stalking.
Primary Care Access
Need Resource What It Is Contact Information
Assistance Navigating Health Coverage; Consultation on Medical Plan Selection; Consultation on Primary Care Provider or MH Provider Selection UCSF Health Care Facilitation program  UCSF-specific service to provide free and confidential phone consultation for PCP/mental health provider selection/change, authorizations, benefits, and bills
Assistance Anthem Provider Search Anthem network PCP Primary and specialty care provider search; Health plan coverage

More information about insurance benefits and networks:
  UCSF-specific primary care Patient navigators at UCSF who can arrange timely new patient appointments

New patient access:
  One Medical Care In-network primary care options outside of UCSF with the annual fee waived for UCSF staff and family members

Code for UCSF employees, trainees and their family members to waive the annual One Medical fee: UCXOMG (code is only available for the above populations)
Expediting Insurance Enrollment Resident/Fellow Benefits Coordinator Enrollment and eligibility issues; COBRA

For assistance, contact:

  • Sharon Mendonca; Post-Doc, Residents and Clinical Fellows Benefits Analyst
  • Email: [email protected]
  • 415-476-6529
Additional Support Services and Resources
Resource Description Contact Information
Connect with a UCSF Peer Supporter for Work-Related Challenges
  • UCSF Caring for the Caregiver Program has over 400 trained peer support individuals available to discuss a variety of work-related challenges 
Campus Life Wellness Resource Hub
  • Resources and events to support wellness across the UCSF campus
UCSF Spiritual Care Services
  • Chaplain services for staff, teams, and patients
  • Website: Spirtual Care at UCSF
  • (415) 353 - 1941 (Parnassus & Mount Zion)
  • (451) 514 - 4200 (mission Bay)
UCSF Department of Psychiatry Self-Care Resources
  • A website with resources to support your mental health during challenging times
National Academy of Medicine Action Collaborative on Clinician Well-being and Resilience
  • A website with resources to support individual clinicians and promote system change for well-being
GME Well-Being and Mental Health Resource Guides
 

 

Well-Being Index Logo

 

An online well-being self-screening tool, a well-Being index, is available to all UCSF residents and fellows. The Well-Being Index is a validated tool that helps you better understand your overall well-being and areas of risk compared to other residents and fellows from around the country. This tool is anonymous and your scores are not shared with anyone, including anyone at UCSF. Well-Being Index