Well-Being and Mental Health Resources for Residents and Clinical Fellows

Emergency and Crisis Mental Health Services
Police or Medical Emergency | Call the UCSF Police Department at 911 or (415) 476-6911 |
Person of Concern is Unreachable | Call the UCSF Police Department for a welfare check at (415)476-HEAL(4235) |
Emergent Mental Health Support | Call the San Francisco Crisis Line at (415)781-0500 or text MYLIFE to 741741 |
Urgent and Important Mental Health Services
Need | Resource | What It Is |
Contact Information |
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Urgent (not emergent) Psychiatric Care Needed After Hours | ProtoCall Services |
24/7 urgent telephone mental health support for residents and fellows
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UCSF GME ProtoCall Services (855) 221-0598 |
Local Emotional and Mental Health support | The UCSF Faculty and Staff Assistance Program (FSAP) |
Confidential employee assistance services at no cost to UCSF faculty, staff, post docs, residents, and fellows
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(415) 476-8279 |
Mental Health Insurance Benefits |
The resident and fellow HMO and PPO health insurance plans
Community mental health provider partners
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Virtual and in-person mental health care covered with an insurance co-pay
Mental health group practices in the Bay Area that accept the HMO and PPO plans: specify when calling that you are UCSF staff |
In-person support: Get Care For assistance locating Anthem in-network mental health care providers, contact Sue Forstat, UCSF Health Facilitator Program at (415) 514-3324 or Sue.forstat@ucsf.edu |
COVID-19 Related Mental Health Needs |
Department of Psychiatry COPE Program
Front line Workers Counseling Project |
For UCSF Faculty, staff, and trainees experiencing stress or distress related to the COVID-19 pandemic
Free time-limited services from licensed Bay Area mental health clinicians, with a focus on front-line clinicians needing mental health services during the COVID-19 pandemic |
Test COPE to 839-73
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COVID-19 Well-Being Resources
Resource | Description | Contact Information |
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General Resources | |
National Academy of Medicine's COVID-19 Well-Being Resources for Clinicians |
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UCSF COVID-19 Well-Being Resources for Employees |
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UCSF Department of Psychiatry Coping with COVID-19 Resources |
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UCSF Mental Health Services and Resources | ||
Department of Psychiatry Cope Program |
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Community Resources | ||
Front Line Workers Counseling Project |
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Additional Support Services
Report Concerns Regarding Mistreatment |
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Discuss Issues with the Office of GME |
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Discuss Campus-Related Issues with Ombuds |
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Report Discrimination or Harassment |
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Receive Support for Interpersonal Violence |
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Connect with a UCSF Peer Supporter for Work-Related Challenges |
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UCSF Spiritual Care Services |
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Primary Care Access
Need | Resource | What It Is | Contact Information |
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Assistance Navigating Health Coverage; Consultation on Medical Plan Selection; Consultation on Primary Care Povider or MH Provider Selection | UCSF Health Care Facilitation program | UCSF-specific service to provide free and confidential phone consultation for PCP/mental health provider selection/change, authorizations, benefits, and bills |
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Assistance Anthem Provider Search | Anthem network PCP | Primary and specialty care provider search; Health plan coverage |
More information about insurance benefits and network: |
UCSF-specific primary care | Patient navigators at UCSF who can arrange timely new patient appointments |
New patient access:
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One Medical Care | In-network primary care options outside of UCSF with annual fee waived for UCSF staff and family members |
Code for UCSF employees, trainees and their family members to waive the annual One Medical fee: UCXOMG (code is only available for above populations) |
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Expediting Insurance Enrollment | Resident/Fellow Benefits Coordinator | Enrollment and eligibility issues; COBRA |
For assistance, contact:
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GME Well-Being and Mental Health Resource Documents
A new online well-being self-screening tool is now available to all UCSF resident and fellows. The Well-Being Index is a validated tool that helps you better understand your overall well-being and areas of risk compared to other residents and fellows from around the country. This tool is anonymous and your scores are not shared with anyone, including anyone at UCSF. Well-Being Index
Use invitation code 9489