Well-Being and Mental Health Resources for Residents and Clinical Fellows

Emergency and Crisis Mental Health Services

Police or Medical Emergency	Call the UCSF Police Department at 911 or (415) 476-6911
Person of Concern is Unreachable	Call the UCSF Police Department for a welfare check at (415)476-HEAL(4235)
Emergent Mental Health Support	Call the San Francisco Crisis Line at (415)781-0500 or text MYLIFE to 741741

Urgent and Important Mental Health Services

Need	Resource	What It Is	Contact Information
Urgent (not emergent) Psychiatric Care Needed After Hours	ProtoCall Services	24/7 urgent telephone mental health support for residents and fellows Telephone triage and urgent support Linkage and fellow up with FSAP as needed Urgent (non-emergent) service only	UCSF GME ProtoCall Services (855) 221-0598
Local Emotional and Mental Health support	The UCSF Faculty and Staff Assistance Program (FSAP)	Confidential employee assistance services at no cost to UCSF faculty, staff, post docs, residents, and fellows Services include assessment, counseling, and referral services for a board range of personal work-related issues Daytime and after-hours services for residents and fellows Assists in community referrals or to Department of Psychiatry at Langley Porter Hospital and Clinics	Website (415) 476-8279
Mental Health Insurance Benefits	The resident and fellow HMO and PPO health insurance plans Community mental health provider partners	Virtual and in-person mental health care covered with an insurance co-pay Mental health group practices in the Bay Area that accept the HMO and PPO plans: specify when calling that you are UCSF staff	Virtual/tele-health providers In-person support: Get Care For assistance locating Anthem in-network mental health care providers, contact Sue Forstat, UCSF Health Facilitator Program at (415) 514-3324 or Sue.forstat@ucsf.edu Baywell Psychiatry Group Website \| (415) 922 9122 Pacific Coast Psychiatric Associates Website \| (415) 296-5290
COVID-19 Related Mental Health Needs	Department of Psychiatry COPE Program Front line Workers Counseling Project	For UCSF Faculty, staff, and trainees experiencing stress or distress related to the COVID-19 pandemic Web-based resources and in-person mental health support through UCSF Dept. of Psychiatry Free time-limited services from licensed Bay Area mental health clinicians, with a focus on front-line clinicians needing mental health services during the COVID-19 pandemic	Test COPE to 839-73 https://tiny.ucsf.edu/cope Appointment Portal

COVID-19 Well-Being Resources

Resource	Description	Contact Information
	General Resources
National Academy of Medicine's COVID-19 Well-Being Resources for Clinicians	Website with information well-being resources to support clinicians	Website
UCSF COVID-19 Well-Being Resources for Employees	Portal with information on emergent, time-sensitive, and longitudinal resources	Website
UCSF Department of Psychiatry Coping with COVID-19 Resources	Website with resources to support your mental health during the COVID-19 pandemic	Website
	UCSF Mental Health Services and Resources
Department of Psychiatry Cope Program	A new program designed for UCSF faculty, staff, and trainees providing additional support for individuals experiencing anxiety, stress, and distress related to the COVID-19 pandemic and its impact on their work and family life Brief online screening Web-based resilience tools and person-to-person mental health services at Department of Psychiatry at Langley Porter Hospital and Clinics	Text COPE to 839-73 https://tiny.ucsf.edu/cope
	Community Resources
Front Line Workers Counseling Project	Community resource offering pro-bono mental health services from licensed mental health clinicians in the San Francisco Bay Area, with a focus on front-line clinicians needing mental health services during the COVID pandemic Time-limited services only	Website

Additional Support Services

Report Concerns Regarding Mistreatment	SAFE (Supporting a Fair Environment) has options for trainees to report concerns or mistreatment of any type anonymously or confidentially.	Reporting Form for SAFE
Discuss Issues with the Office of GME	Bobby Baron, MD (Associate Dean for GME) and Amy Day, MDA (Director of GME) have "open door" policies and are always available to help with resident and fellow concerns and inquiries	Dr. Bobby Baron (415) 476-3414 Email: Bobby.Baron@ucsf.edu Amy Day (415)514-0146 Email: Amy.DayRossa@ucsf.edu GME Confidential Hotline (415) 502-9400
Discuss Campus-Related Issues with Ombuds	The Office of Ombuds serves as a resources for all members of the UCSF community (Faculty, staff, administrators, students, post doctoral fellows, residents, and fellows) and offers a safe, confidential place to discuss campus-related issues and explore possibilities for informally addressing concerns	Website
Report Discrimination or Harassment	The Office for the Prevention of Harassment and Discrimination (OPHD) supports the University policy prohibiting discrimination and harassment of any person on the basis of their membership in a protected category	Website (415) 502-3400
Receive Support for Interpersonal Violence	The Campus Advocacy Resources and Education Office (CARE Advocate) provides free, confidential support to students, staff, faculty, post docs, residents and fellows who have experienced interpersonal violence such as sexual assult, dating/intimate partner violence, sexual harassment, or stalking	Website
Connect with a UCSF Peer Supporter for Work-Related Challenges	UCSF Caring for the Caregiver Program has over 400 trained peer support individuals available to discuss a variety of work-related challenges	Website Email:Caringforthecaregiver@ucsf.edu
UCSF Spiritual Care Services	Chaplain services for staff, teams, and patients	Website (415) 353-1941 (Parnassus & Mount Zion) (415) 514-4200 (Mission Bay)

Primary Care Access

Need	Resource	What It Is	Contact Information
Assistance Navigating Health Coverage; Consultation on Medical Plan Selection; Consultation on Primary Care Povider or MH Provider Selection	UCSF Health Care Facilitation program	UCSF-specific service to provide free and confidential phone consultation for PCP/mental health provider selection/change, authorizations, benefits, and bills	Sue Forstat; Manager, UCSF Health Care Facilitator Program Email: Sue.Forstat@ucsf.edu 415-514-3324 Website
Assistance Anthem Provider Search	Anthem network PCP	Primary and specialty care provider search; Health plan coverage	More information about insurance benefits and network: Website
	UCSF-specific primary care	Patient navigators at UCSF who can arrange timely new patient appointments	New patient access: Email: PrimaryCareCares@ucsf.edu
	One Medical Care	In-network primary care options outside of UCSF with annual fee waived for UCSF staff and family members	Website Code for UCSF employees, trainees and their family members to waive the annual One Medical fee: UCXOMG (code is only available for above populations)
Expediting Insurance Enrollment	Resident/Fellow Benefits Coordinator	Enrollment and eligibility issues; COBRA	For assistance, contact: Sharon Mendonca; Post-Doc, Residents and Clinical Fellows Benefits Analyst Email: Sharon.Mendonca@ucsf.edu 415-476-6529

GME Well-Being and Mental Health Resource Documents

A new online well-being self-screening tool is now available to all UCSF resident and fellows. The Well-Being Index is a validated tool that helps you better understand your overall well-being and areas of risk compared to other residents and fellows from around the country. This tool is anonymous and your scores are not shared with anyone, including anyone at UCSF. Well-Being Index

Use invitation code 9489