University of California San Francisco
UCSF School of Medicine UCSF Medical Center

Well-Being and Mental Health Resources for Residents and Clinical Fellows

Mental Health Image

 

Emergency and Crisis Mental Health Services

 

Police or Medical Emergency Call the UCSF Police Department at 911 or (415) 476-6911
Person of Concern is Unreachable  Call the UCSF Police Department for a welfare check at (415)476-HEAL(4235)
Emergent Mental Health Support Call the San Francisco Crisis Line at (415)781-0500 or text MYLIFE to 741741

 

Urgent and Important Mental Health Services 
Need Resource What It Is

Contact Information
Urgent (not emergent) Psychiatric Care Needed After Hours ProtoCall Services

24/7 urgent telephone mental health support for residents and fellows

  • Telephone triage and urgent support
  • Linkage and fellow up with FSAP as needed
  • Urgent (non-emergent) service only

UCSF GME ProtoCall Services

(855) 221-0598
Local Emotional and Mental Health support The UCSF Faculty and Staff Assistance Program (FSAP)

Confidential employee assistance services at no cost to UCSF faculty, staff, post docs, residents, and fellows

Website

(415) 476-8279
Mental Health Insurance Benefits

The resident and fellow HMO and PPO health insurance plans

 

Community mental health provider partners 

 

Virtual and in-person mental health care covered with an insurance co-pay

 

 

Mental health group practices in the Bay Area that accept the HMO and PPO plans: specify when calling that you are UCSF staff

Virtual/tele-health providers

In-person support: Get Care

For assistance locating Anthem in-network mental health care providers, contact Sue Forstat, UCSF Health Facilitator Program at (415) 514-3324 or Sue.forstat@ucsf.edu

  • ​​​​​​Baywell Psychiatry Group      Website | (415) 922 9122
  • Pacific Coast Psychiatric Associates                                Website | (415) 296-5290

 

COVID-19 Well-Being Resources

 

Resource Description Contact Information

 

 General Resources  

National Academy of Medicine's COVID-19 Well-Being Resources for Clinicians
  • Website with information well-being resources to support clinicians

UCSF COVID-19 Well-Being Resources for Employees
  • Portal with information on emergent, time-sensitive, and longitudinal resources
UCSF Department of Psychiatry Coping with COVID-19 Resources
  • Website with resources to support your mental health during the COVID-19 pandemic
  Community Resources  

Front Line Workers Counseling Project
  • Community resource offering pro-bono mental health services from licensed mental health clinicians in the San Francisco Bay Area, with a focus on front-line clinicians needing mental health services during the COVID pandemic 
  • Time-limited services only
Additional Support Services

Report Concerns Regarding Mistreatment
  • SAFE (Supporting a Fair Environment) has options for trainees to report concerns or mistreatment of any type anonymously or confidentially.
Discuss Issues with the Office of GME
  • Bobby Baron, MD (Associate Dean for GME) and Amy Day, MDA (Director of GME) have "open door" policies and are always available to help with resident and fellow concerns and inquiries 
     
  • Dr. Kathy Julian Email: Kathy.Julian@ucsf.edu
  • Amy Day                                                Email: Amy.DayRossa@ucsf.edu
  • GME Confidential Hotline              (415) 502-9400
Discuss Campus-Related Issues with Ombuds
  • The Office of Ombuds serves as a resources for all members of the UCSF community (Faculty, staff, administrators, students, post doctoral fellows, residents, and fellows) and offers a safe, confidential place to discuss campus-related issues and explore possibilities for informally addressing concerns 
Report Discrimination or Harassment
  • The Office for the Prevention of Harassment and Discrimination (OPHD) supports the University policy prohibiting discrimination and harassment of any person on the basis of their membership in a protected category 
Receive Support for Interpersonal Violence
  • The Campus Advocacy Resources and Education Office (CARE Advocate) provides free, confidential support to students, staff, faculty, post docs, residents and fellows who have experienced interpersonal violence such as sexual assult, dating/intimate partner violence, sexual harassment, or stalking
Connect with a UCSF Peer Supporter for Work-Related Challenges
  • UCSF Caring for the Caregiver Program has over 400 trained peer support individuals available to discuss a variety of work-related challenges 
UCSF Spiritual Care Services
  • Chaplain services for staff, teams, and patients
  • Website
  • (415) 353-1941 (Parnassus & Mount Zion)
  • (415) 514-4200 (Mission Bay)
Primary Care Access
Need Resource What It Is Contact Information
Assistance Navigating Health Coverage; Consultation on Medical Plan Selection; Consultation on Primary Care Povider or MH Provider Selection UCSF Health Care Facilitation program  UCSF-specific service to provide free and confidential phone consultation for PCP/mental health provider selection/change, authorizations, benefits, and bills
Assistance Anthem Provider Search Anthem network PCP Primary and specialty care provider search; Health plan coverage

More information about insurance benefits and network:
  UCSF-specific primary care Patient navigators at UCSF who can arrange timely new patient appointments

New patient access:
  One Medical Care In-network primary care options outside of UCSF with annual fee waived for UCSF staff and family members

Code for UCSF employees, trainees and their family members to waive the annual One Medical fee: UCXOMG (code is only available for above populations)
Expediting Insurance Enrollment Resident/Fellow Benefits Coordinator Enrollment and eligibility issues; COBRA

For assistance, contact:

  • Sharon Mendonca; Post-Doc, Residents and Clinical Fellows Benefits Analyst
  • Email: Sharon.Mendonca@ucsf.edu
  • 415-476-6529
GME Well-Being and Mental Health Resource Documents

 

Well-Being Index Logo

 

An online well-being self-screening tool, well-Being index, is available to all UCSF residents and fellows.The Well-Being Index is a validated tool that helps you better understand your overall well-being and areas of risk compared to other residents and fellows from around the country. This tool is anonymous and your scores are not shared with anyone, including anyone at UCSF. Well-Being Index