Well-Being and Mental Health Resources for Residents and Fellows

Emergency and Crisis Mental Health Services

Police or Medical Emergency

Call the UCSF Police Department at 911 or (415) 476-6911

Person of Concern is Unreachable

Call the UCSF Police Department for a welfare check at (415) 476-HEAL (4235)

Emergent Mental Health Support

Call National Mental Health Crisis Line 988 or

San Francisco Crisis Line (24/7 support, (415) 781-0500 or text CRISIS to (415) 200-2920)

Urgent and Important Mental Health Services

Need	Resource	What It Is	Contact Information
Urgent (not emergent) Psychiatric Care Needed After Hours	ProtoCall Services	24/7 urgent telephone mental health support for residents and fellows Telephone triage and urgent support Linkage and follow up with FSAP as needed Urgent (non-emergent) service only	UCSF GME ProtoCall Services : (855) 221-0598
Local Emotional and Mental Health Support	The UCSF Faculty and Staff Assistance Program (FSAP)	Confidential employee assistance services at no cost to UCSF faculty, staff, post-docs, residents, and fellows Services include assessment, counseling, and referral services for a broad range of personal work-related issues Daytime and after-hours services for residents and fellows Assists in community referrals or to the Department of Psychiatry at Langley Porter Hospital and Clinics	Website: Faculty and Staff Assistance Program (415) 476-8279 [email protected] Book online (must be on UCSF network or VPN) In your email message or secure voicemail, please include that you are a resident/fellow, the urgency of need, some available times to meet, and whether you prefer Zoom or phone (all sessions are virtual at this time due to COVID). This information will help FSAP prioritize your appointment Responses are triaged based on urgency and may take up to 72 hours
Mental Health Insurance Benefits	The resident and fellow HMO and PPO health insurance plans	In-network virtual and in-person mental healthcare are covered with an insurance co-pay through in-person or virtual/telehealth options. The Headspace Care (formerly Ginger) behavioral health platform provides unlimited text-based coaching and 15 free video therapy/psychiatry sessions per plan year.	Website: Virtual and Telehealth Insurance Providers In-person support: Get Care For assistance locating Anthem in-network mental health care providers, contact Sue Forstat, UCSF Health Facilitator Program at (415) 514-3324 or [email protected] Headspace Care (formerly Ginger): visit the Headspace Coaching page under Behavioral Health on the UC Resident Benefits site and read FAQs Email: [email protected]

Need

Resource

What It Is

Contact Information

Urgent (not emergent) Psychiatric Care Needed After Hours

ProtoCall Services

24/7 urgent telephone mental health support for residents and fellows

Telephone triage and urgent support
Linkage and follow up with FSAP as needed
Urgent (non-emergent) service only

UCSF GME ProtoCall Services : (855) 221-0598

Local Emotional and Mental Health Support

The UCSF Faculty and Staff Assistance Program (FSAP)

Confidential employee assistance services at no cost to UCSF faculty, staff, post-docs, residents, and fellows

Services include assessment, counseling, and referral services for a broad range of personal work-related issues
Daytime and after-hours services for residents and fellows
Assists in community referrals or to the Department of Psychiatry at Langley Porter Hospital and Clinics

Website: Faculty and Staff Assistance Program
(415) 476-8279
[email protected]
Book online (must be on UCSF network or VPN)

In your email message or secure voicemail, please include that you are a resident/fellow, the urgency of need, some available times to meet, and whether you prefer Zoom or phone (all sessions are virtual at this time due to COVID). This information will help FSAP prioritize your appointment
Responses are triaged based on urgency and may take up to 72 hours

Mental Health Insurance Benefits

The resident and fellow HMO and PPO health insurance plans

In-network virtual and in-person mental healthcare are covered with an insurance co-pay through in-person or virtual/telehealth options.

The Headspace Care (formerly Ginger) behavioral health platform provides unlimited text-based coaching and 15 free video therapy/psychiatry sessions per plan year.

Website: Virtual and Telehealth Insurance Providers
In-person support: Get Care
For assistance locating Anthem in-network mental health care providers, contact Sue Forstat, UCSF Health Facilitator Program at (415) 514-3324 or [email protected]

Headspace Care (formerly Ginger): visit the Headspace Coaching page under Behavioral Health on the UC Resident Benefits site and read FAQs
Email: [email protected]

Resources to report or get support for mistreatment

Resource	Description	Contact Information
Report Concerns Regarding Mistreatment	SAFE (Supporting a Fair and Equitable Environment) form has options for trainees to report concerns or mistreatment of any type anonymously or confidentially.	Website: Reporting Form for SAFE
Discuss Issues with the Office of GME	Kathy Julian, MD (Associate Dean for GME) and Jennifer Vogt, MBA (Director of GME) have "open door" policies and are always available to help with resident and fellow concerns and inquiries	Dr. Kathy Julian Email: [email protected] Jennifer Vogt Email: [email protected] GME Confidential Hotline (415) 502-9400
Discuss Campus-Related Issues with Ombuds	The Office of Ombuds serves as a resource for all members of the UCSF community (Faculty, staff, administrators, students, post-doctoral fellows, residents, and fellows) and offers a safe, confidential place to discuss campus-related issues and explore possibilities for informally addressing concerns	Website: Office of the Ombuds
Report Discrimination or Harassment	The Office for the Prevention of Harassment and Discrimination (OPHD) supports the University policy prohibiting discrimination and harassment of any person on the basis of their membership in a protected category	Website: Office for the Prevention of Harassment and Discrimination (415) 502-3400
Receive support for discrimination, harassment, or interpersonal violence	The Campus Advocacy, Resources and Education Office (CARE Advocate) Free, confidential support for those who have experienced discrimination, harassment, or abuse related to race, ethnicity, national origin or other protected identities, or interpersonal violence such as sexual assault, dating/intimate partner violence, sexual harassment or stalking.	Website: CARE Advocate

Connect with A GME Peer Support Ambassador

GME Peer Support Ambassadors

The UCSF GME Peer Support Ambassador Program has 12 resident Peer Support Ambassadors across specialties who are trained to provide confidential peer support

Website: GME Peer Support Ambassador Program
Request Peer Support:
tiny.ucsf.edu/PSAconnect
Questions
Contact [email protected]

Additional Support Services and Resources

Resource	Description	Contact Information
Campus Life Wellness Resource Hub	Resources and events to support wellness across the UCSF campus	Website: UCSF Wellness and Community
UCSF Spiritual Care Services	Chaplain services for staff, teams, and patients	Website: Spirtual Care at UCSF (415) 353 - 1941 (Parnassus & Mount Zion) (451) 514 - 4200 (mission Bay)
UCSF Department of Psychiatry Self-Care Resources	A website with resources to support your mental health during challenging times	Website: Self-Guided Mental Health Resources
National Academy of Medicine Action Collaborative on Clinician Well-being and Resilience	A website with resources to support individual clinicians and promote system change for well-being	Website: National Academy of Medicine -Clinician Well-Being and Resilience
The WELL Toolkit from University of Pittsburgh	Curriculum developed by the University of Pittsburgh that program directors and chief residents can customize for sessions on well-being content required by ACGME	Website: W ELL Toolkit

An online well-being self-screening tool, a well-Being index, is available to all UCSF residents and fellows. The Well-Being Index is a validated tool that helps you better understand your overall well-being and areas of risk compared to other residents and fellows from around the country. This tool is anonymous and your scores are not shared with anyone, including anyone at UCSF. Well-Being Index

people in scrubs comforting each other with caring hands

NEW! This guidance has been carefully crafted to help trainees navigate the complexities of handling incidents of threat, violence, or injury at work. It's important to recognize that the steps for residents and fellows sometimes differ from other hospital staff (e.g., nurses, etc.) due to the unique nature of your training and specific health and disability coverage. Your safety and well-being are our top prioirities and your input is valuable in ensuring this document remains effective and pertinent. We welcome any feedback or suggestions you might have for future updates. Please send any questions or suggestions to Glenn Rosenbluth and Diana (Dee) Martinez.

a map of who to call in what cirumstance

Whether you are looking for resources for individual mental health or peer support for residents and fellows or want to report or get support for discrimination, harassment or other mistreatment, this guide presents the appropriate resources to address these types of concerns.

A Map of UCSF GME Well-being Resources