University of California San Francisco
UCSF School of Medicine UCSF Medical Center

Well-Being

Mental Health Image

 

Well-Being and Mental Health Resources for Residents and Fellows

 

Emergency and Crisis Mental Health Services

 

Police or Medical Emergency Call the UCSF Police Department at 911 or (415) 476-6911
Person of Concern is Unreachable  Call the UCSF Police Department for a welfare check at (415) 476-HEAL (4235)
Emergent Mental Health Support

Call National Mental Health Crisis Line 988 or 

San Francisco Crisis Line (24/7 support, (415) 781-0500 or text CRISIS to (415) 200-2920)
Urgent and Important Mental Health Services 
Need Resource What It Is

Contact Information
Urgent (not emergent) Psychiatric Care Needed After Hours ProtoCall Services

24/7 urgent telephone mental health support for residents and fellows

  • Telephone triage and urgent support
  • Linkage and follow up with FSAP as needed
  • Urgent (non-emergent) service only
  • UCSF GME ProtoCall Services : (855) 221-0598
Local Emotional and Mental Health Support The UCSF Faculty and Staff Assistance Program (FSAP)

Confidential employee assistance services at no cost to UCSF faculty, staff, post-docs, residents, and fellows
  • In your email message or secure voicemail, please include that you are a resident/fellow, the urgency of need, some available times to meet, and whether you prefer Zoom or phone.  This information will help FSAP prioritize your appointment.
     
  • Responses are triaged based on urgency and may take up to 72 hours
Mental Health Insurance Benefits

The resident and fellow HMO and PPO health insurance plans
  • In-network virtual and in-person mental healthcare are covered with an insurance co-pay through in-person or virtual/telehealth options. 

 

  • The Headspace Care (formerly Ginger) behavioral health platform provides unlimited text-based coaching and 15 free video therapy/psychiatry sessions per plan year.

 

 

 

 

 

 

 

 

​​​​​​​Email: [email protected]

 

 

 

For assistance locating Anthem in-network mental health care providers or in-person care, access UCSF Cope Mental Health Program navigators: https://hr.ucsf.edu/wellbeing/coping-and-resiliency-program
 
Resources to report or get support for mistreatment
Resource Description Contact Information

Report Concerns Regarding Mistreatment
  • SAFE (Supporting a Fair and Equitable Environment) form has options for trainees to report concerns or mistreatment of any type anonymously or confidentially.
Discuss Issues with the Office of GME
  • Kathy Julian, MD (Associate Dean for GME) and Jennifer Vogt, MBA (Director of GME) have "open door" policies and are always available to help with resident and fellow concerns and inquiries 
     
Discuss Campus-Related Issues with Ombuds
  • The Office of Ombuds serves as a resource for all members of the UCSF community (Faculty, staff, administrators, students, post-doctoral fellows, residents, and fellows) and offers a safe, confidential place to discuss campus-related issues and explore possibilities for informally addressing concerns 
Report Discrimination or Harassment
  • The Office for the Prevention of Harassment and Discrimination (OPHD) supports the University policy prohibiting discrimination and harassment of any person on the basis of their membership in a protected category 
Receive support for discrimination, harassment, or interpersonal violence
  • The Campus Advocacy, Resources and Education Office (CARE Advocate) Free, confidential support for those who have experienced interpersonal violence such as sexual assault, dating/intimate partner violence, sexual harassment, or stalking, or retaliation related to participation in an OPHD complaint resolution process. You may speak with the CARE
Connect with a GME Peer Support Ambassador
GME Peer Support Ambassadors
  • The UCSF GME Peer Support Ambassador Program has resident Peer Support Ambassadors across specialties who are trained to provide confidential peer support for a variety of concerns.

 
Additional Support Services and  Resources
Resource Description Contact Information
UCSF Spiritual Care Services Chaplain services for staff, teams, and patients.
Campus MyWellness Resource Hub Resources and events to support wellness across the UCSF campus.
UCSF Campus Life Services Information about events and services to support work-life integration at UCSF.
Accessibility and Accommodations at UCSF FAQ about accommodations through Disability Management Services and Resident and Fellow's guide to the Interactive Process
Lactation Support for Residents and Fellows

Information on campus-level support for lactating trainees and staff

UCSF Best Practice Guide to support Residents and Fellows
National Academy of Medicine Action Collaborative on Clinician Well-being and Resilience

A website with resources to support individual clinicians and promote system change for well-being.

 

 

UCSF Coping and Resiliency Program Self-Care Resources

 

A UCSF website with self-guided resources to support your mental health during challenging times.

 

Well-Being Index Logo

 

Self-Screening Tool

An online well-being self-screening tool, a well-Being index, is available to all UCSF residents and fellows. The Well-Being Index is a validated tool that helps you better understand your overall well-being and areas of risk compared to other residents and fellows from around the country. This tool is anonymous and your scores are not shared with anyone, including anyone at UCSF. Well-Being Index

 

 

 

hands of people in scrubs comforting each other​

Following Incidents of Injury, Threat or Violence in the Workplace

This guidance to be used following incidents of injury, threat or violence in the workplace has been carefully crafted to help trainees navigate the complexities of handling incidents of threat, violence, or injury at work. It's important to recognize that the steps for residents and fellows sometimes differ from other hospital staff (e.g., nurses, etc.) due to the unique nature of your training and specific health and disability coverage. Your safety and well-being are our top prioirities and your input is valuable in ensuring this document remains effective and pertinent. We welcome any feedback or suggestions you might have for future updates. Please send any questions or suggestions to Glenn Rosenbluth and Diana (Dee) Martinez. 

 

 

 

screenshot of well-being resources map

A Map of UCSF GME Well-being Resources

Whether you are looking for resources for individual mental health or peer support for residents and fellows or want to report or get support for discrimination, harassment or other mistreatment, this guide presents the appropriate resources to address these types of concerns.