Q. What are the characteristics of effective feedback?
A. Feedback is focused on behavior rather than on the person. It is important that the evaluator refer to what a person does rather than to what s/he thinks the person is. Feedback should be specific rather than general. To be told that a small group facilitator is "dominating" will probably not be as useful as to say that "She was not listening to what the others said, but I felt I had to agree with her since she is an instructor."
Feedback should only be provided to help, not hurt, the person receiving it. It should be directed toward behavior that the receiver can improve. Feedback is destructive when it serves one's own needs, such as venting.
Feedback is about what or how something is said or done, not why it is done. It is risky to assume that we know why a person says or does something, or what he "really" means, or what she is "really" trying to accomplish. If we are uncertain of the person's motives or intent, this uncertainty itself is feedback and should be revealed. For more examples on providing constructive feedback, please review the Educational Evaluations Orientation Screen Lesson here.
Q. What kinds of questions and ratings scales are used in the UCSF SOM evaluation forms?
A. Evaluations are composed of objective questions with a 5-point response scale and a section for comments. Our instructors and course directors strive to earn ratings of 4 and above on this scale. Any score below 4 is considered an area for improvement. The following is a description of the 5-point scale and how the school interprets each value. While "3 = Good", a teacher interprets a score of 3 as equivalent to a solid 75 (just above passing) on a 100 point exam. Remember to be honest and thoughtful in your evaluations and to give scores that are appropriate. A rating of "1 = Poor" means that the instructor or course-related item is not conducive to student learning or wellbeing. A rating of "5 = Excellent" means that the content or instructor quality is the best it can be. Ratings of 2 and below are considered low and will trigger notifications to course and clerkship directors alerting them to the low rating.
Q. What is the software used for evaluation purposes?
A. E*Value is our online evaluation tool. It generates e-mail notifications specific to each student that alert students to pending evaluations. The email message contains a hyperlink that will take you to a list of your current evaluations to be completed. In addition to email notifications, you can access E*Value from the MedStudent Portal. You can retrieve your login on the E*Value homepage via the “Forgot Password?” link and instructions on the next page.
In some instances, Qualtrics is another online survey tool that will be used for evaluation purposes. In such instances, the evaluations will bear the following statement: This survey is endorsed by the School of Medicine for the purpose of improving our programs and services.
Q. Is it possible for an instructor to get the name of a student who completed a specific evaluation?
A. Instructors can never find out who the student is, UNLESS a student chooses to identify her/himself. However, preceptor-student relationships are one-on-one and thus preceptors will usually know who the student evaluator is even though student names are not on the completed evaluation .
Q. What happens to our evaluations after they are submitted? Do course directors and faculty actually listen to our comments?
A. Yes. Course and faculty evaluations are taken very seriously by educational leadership for ongoing course improvement, as well as by departments for faculty promotion and tenure decisions. As examples: faculty are not asked to return to teach if their low teaching scores do not show improvement; and to ensure optimal learning, course content has been moved to other blocks and other times of the year as a result of student feedback on course evaluations.
The School is committed to addressing the issue of mistreatment of students by residents and faculty. The Associate Dean for Student Affairs monitors evaluations of residents and attendings who receive low scores ("1" and "2") by students on the two Respect questions ("I was treated with respect by this attending" and "I observed others (students, residents, staff, patients) being treated with respect by this attending"). These low scores are brought to the attention of the departments in order to provide feedback to individual residents and attendings, and to address systems issues. A rating of "3" or below on the Respect questions will require student to provide an explanation so that the School can better address any mistreatment issues.
Q. Students feel reluctant to give honest evaluations for fear of individually directed retaliation. What systems are in place to ensure that students are not subjected to repercussions from writing constructive comments in evaluations on faculty and residents?
A. Students' fears of repercussions have been heard. That is why the course and clerkship directors and the Educational Evaluations unit have developed ways to ensure that students are protected. For starters, faculty cannot see student names on evaluations. Secondly, clinical faculty cannot see their evaluations until they have completed a reciprocal evaluation about the student. In addition, student evaluations are not available to the faculty within a designated series of days in order to enhance the anonymity of the evaluations by aggregating more ratings and comments. Students are also encouraged to use our Confidential Feedback form if they do not feel comfortable sharing their feedback in E*Value.
Q. Can students evaluate faculty members they are not formally assigned to evaluate?
A. While the School of Medicine takes measures to reduce the evaluation burden on students, students are provided an opportunity to evaluate all faculty members and residents with whom they work. There are many ways for students to provide feedback but it may be difficult, at times, to navigate through the process. On occasion, a student will work with a stellar or problematic faculty member or resident but is not asked to evaluate that individual. In that situation, a student can provide praise or concern via the Confidential Feedback Form. This information is sent to the course or clerkship director and the Associate Deans, or other intended audience as designated by student.
Q. What will happen to students’ E*Value accounts upon graduation?
A. Upon graduation student access to E*Value will be suspended. It is recommended that all students download and save to their own records evaluations that they might need in the future.
Q. What is expected of students in terms of evaluations in Foundations 1? How does the assignment of evaluations work in Foundations 1?
Students are expected to complete all evaluations assigned to them. Students who complete less than 70% of the evaluations assigned to them during a course will be contacted by the Educational Evaluations Unit and encouraged to complete at least 70% of their evaluations by the end of the subsequent course.
All students must evaluate their small group leaders, coaches, CMC experience, and other program evaluations. However, other evaluations are structured to reduce the number of evaluations a given student has to complete.
Specifically, the overall class is divided into randomized subsets to complete the full set of evaluations for each Foundations 1 course, which includes the overall course, lecturer, and lab instructor evaluations. Randomized subsets of students will also be asked to evaluate educational interventions for Foundations 1.
Melissa Nakapa'ahu, in the Educational Evaluations Unit, is responsible for monitoring each student's response rate and ensuring that each student meets the minimum 70% evaluation completion requirement. While she can monitor what percentage of evaluations a student has completed, she does not have access to student names associated with evaluations when reviewing this compliance. Students’ evaluation compliance is regularly shared with Coaches and Associate Deans for the purpose of supporting students to meet the Professionalism competency. If a student continues to fall below the 70% threshold by the second course, the Associate Dean(s) will contact the student and strategize with the student about how best to meet this competency of Professionalism.
For a list of methods by which students can provide feedback in the Bridges Curriculum, please click here.
Q. When we submit evaluations are they sent directly to the instructor and is our anonymity protected?
A. Student names are withheld from all the evaluations they complete. To implement an extra level of anonymity, students' evaluations are released into the system a number of days after a student evaluates an instructor. Thus during clinical training, evaluations are set to be "reciprocal" between students and instructor, but the release of student evaluations of instructor occurs only after a delay of a number days from the time it is complete and that number changes year to year to enhance anonymity. This prevents faculty from submitting a student evaluation and then checking to see if any new evaluations of their performance arrived as a result.
Q. How many students typically evaluate an attending?
A. The number of students who complete an evaluation is clerkship dependent. Each clerkship has rules for how they assign evaluations.
Q. When an attending gets feedback, is it marked as being from a student vs. resident vs. intern vs. sub-I?
A. The evaluation itself does not reveal who the student evaluator is, but the programs for the residency and clerkship are managed separately so faculty receive separate aggregate reports from the residency program and the student program. For example, for faculty to look up evaluations by a student, they would go into the clerkship program on E*Value, whereas to see evaluations by a resident they would go into residency program on E*Value.
Q. How are student comments made anonymous and reported to residents and attendings?
A. Residents and attendings see all the evaluations completed about them. The students' names are suppressed however, so they don't know which student said what when they view their aggregated comments.
Bridges Curriculum Debrief Survey
In addition to formal evaluations in E*Value, students are encouraged to share their positive or negative experience in the Bridges curriculum in an ongoing basis via the Bridges Curriculum Debrief Survey. The comments provided on this survey will be anonymous unless students choose to identify themselves. These comments will go directly to the Associate Dean for Curriculum and other curriculum leaders of the specific areas that students designate.
Click here to fill out the Bridges Curriculum Debrief Survey.
Confidential Feedback Form
Students are provided an opportunity to evaluate their educational experiences and faculty members and residents with whom they work. Although there are many ways for students to provide feedback, it may be difficult at times to navigate through the process. On occasion, a student will work with a stellar or problematic faculty member or resident but is not asked to evaluate that individual. In that situation, they can provide praise or concern feedback in a confidential manner by completing a “Confidential Feedback” form via Qualtrics. The information on the Confidential Feedback form is sent to the element, course, or clerkship director, and Associate Deans.
Click here to fill out a Confidential Feedback Form.
All members of the educational community in the UCSF School of Medicine have the right to function in a respectful educational environment. This environment will be conducive to learning, respecting the diversity of opinion, race, gender, religion, sexual orientation, age, disability and socioeconomic status. The environment will be free of belittlement, humiliation, or hostility. Please review the Medical Student Mistreatment Policy for more information, including how student mistreatment can be reported.
There are guidelines and policies around duty hours for medical students. Please visit the Medical Student Duty Hours on Clinical Rotations policy for more information, including instructions for reporting duty hours violation.
Students may share any general issues or concerns with our Confidential Mailbox (email@example.com), which is monitored by the Educational Evaluations Unit. Student comment will be de-identified prior to being shared with the appropriate recipients.
If you have any questions regarding School of Medicine evaluations, please contact our Educational Evaluations help desk at firstname.lastname@example.org