Using SOAP to Help the Challenging Learner

February 26
Campus Library, Room CL-220/223
530 Parnassus Avenue, San Francisco CA


Special Topics Educational Skills Workshop:
Using SOAP to Help the Challenging Learner

Led by:

Andrea Marmor, MD, MSEd
Associate Clinical Professor, Department of Pediatrics, SFGH
UCSF School of Medicine

Anna Chang, MD
Associate Professor, Division of Geriatrics, Department of Medicine
UCSF School of Medicine

Professionalism is a required competency for medical trainees. However, faculty may need a framework for thinking about the components of professionalism, tools to identify learners with challenges in this area, and guidelines to help these learners succeed. In this workshop, we discuss the components of professionalism that we expect in medical trainees, as well as some examples of professionalism problems that we may encounter with our learners. Participants will practice an approach to assessing the trainee in difficulty, share ideas for identifying and addressing underlying professionalism problems, and leave with a practical list of tips and references.

During this workshop, participants will:

  • Generate and discuss approaches to identifying and helping learners with professionalism challenges, including an adaptation of the "SOAP" model.
  • Practice these approaches in breakout sessions using realistic educational scenarios.
  • Identify how our responses to the unprofessional learner may influence our ability to help them.
  • Discuss the available data regarding the teaching and assessment of professionalism.

At the conclusion of this workshop, participants will be able to:

  • Recognize categories of professionalism challenges in learners.
  • Apply the SOAP model to help further understand and assist learners in difficulty.
  • Demonstrate a strategy for communicating about professionalism concerns with a learner.
  • Use resources to learn more about teaching and assessing professionalism in trainees.


The University of California, San Francisco School of Medicine (UCSF) is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.
The UCSF School of Medicine designates this live activity for a maximum of two AMA PRA Category 1 Credit(s)TM.  Physicians should claim only the credit commensurate with the extent of their participation in the activity.

For the purpose of recertification, the American Nurses Credentialing Center accepts AMA PRA Category 1 CreditTM issued by organizations accredited by the ACCME.

The California Board of Pharmacy accepts as continuing professional education those courses that meet the standard of relevance to pharmacy practice and have been approved for AMA PRA Category 1 CreditTM.

Course No. MGR13075