Strategic Confrontations

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Medical Education Grand Rounds
Strategic Confrontations: Managing Professionalism Lapses to Eliminate the Hidden Curriculum

Led by:

Catherine Lucey, MD
Vice Dean for Education
UCSF School of Medicine

Locations

• live at 530 Parnassus Avenue, Teaching and Learning Center, Room CL-221/222
• via video-teleconference at SFGH Building 20 2nd floor, room # 2202, Ward 22 PRIME-US Telemedicine Videoconference Room (see map below)
• via video-teleconference at UCSF Fresno Education Center, Room 135

Do you suspect that behavior you witness in the workplace is unprofessional, but are not really sure? Have you noticed unprofessional behavior in the workplace or learning environment, but were unsure of how to react, or whether to react at all? Would you like to be able to recognize unprofessional behavior and react appropriately? Vice Dean Catherine Lucey will discuss these dilemmas and give strategies to handle them.
Learner objectives:

• Describe common comments and behaviors in the workplace that can be categorized as disruptive and incompatible with the values of professionalism.
• Analyze but not excuse questionable behaviors and comments of colleagues in the workplace.
• Use at least one of the following theories to explain our collective instincts to avoid intervening when we witness unprofessional behavior:  the bystander theory, the invisible benefit theory, the normalization of deviance theory.
• Describe a four-step approach to correcting unprofessional behavior or comments in the workplace at the time that the behavior is demonstrated.
• Describe how to intervene when unprofessional behavior is sustained or recurrent.